A: You can view the home report for all our properties, either on our website or on Rightmove and Zoopla. When viewing a property on our website on desktop, tap the ‘home report’ icon to the right- hand side of the property images. When viewing on a mobile device, the ‘home report’ icon can be found by scrolling down, under the property images. When viewing our properties via Rightmove, scroll down to ‘Energy Performance Certificate’, click to expand, where you will be able to view the home report.
Q: How do I apply to rent a property?
A: If you would like to apply for tenancy of a property that is available to let, fill out the enquiry form on our website. We will email you an application form and virtual tour which we will send to the landlord once completed. You will then receive an email from us to inform you if you have been successful or not. Please note: Viewings for To Let properties, are available as virtual tours only.
Q: Do you offer mortgage advice?
A: Yes. We can introduce you to a trusted, independent mortgage adviser. They can offer guidance and tailored advice to help you explore mortgage options suited to your individual circumstances and property goals.
If you’d like us to arrange an introduction or point you in the right direction, our team will be happy to help.
Q: What is conveyancing?A: Conveyancing refers to all the legal steps required to transfer ownership of your home to the buyer. A solicitor is necessary to handle this process, and Donald Ross Residential can recommend a solicitor to assist you.
Q: Do I need to carry out my own viewings?
A: The decision is entirely yours as the client and the person who knows the property best. However, if you're not comfortable carrying out viewings, a member of the Donald Ross team can do so on your behalf. In either case, we will coordinate with you to agree on suitable time frames before the viewings commence and keep you informed throughout the process.
Q: What is a note of interest?
A: A note of interest needs to be instructed via a solicitor. If you have noted interest on a property, you will be contacted by us to put in a formal offer before the property goes to a closing date.
Q: What is a closing date?
A: Closing dates allow the seller of the property to set a cut-off date for all interested parties to submit their best offer. A closing date also motivates potential buyers to submit an offer.
Q: How much should I offer?
A: The competition for the property always results in higher offers than the Home Report Valuation, if a property is new to the market and has several viewers lined up, a very strong offer may be accepted before closing date particularly if the position of the buyer is strong ie no property to sell and no mortgage to obtain. We always advise put your strongest offer forward first if in a competitive landscape if the property has been on the market for a long time it is likely to sell around the home report valuation.
Q: Do I sell first or buy first?
A: Sellers typically prefer a buyer with cash in the bank and/or a pre-approved mortgage, especially if they have already offered on their next property, rather than someone who is part of a chain where the sale depends on several links in the chain receiving offers. This means selling your existing home first puts you in a far stronger position as a buyer. We often see viewers missing out on their dream property because they are not on the market. Remember the date of entry is easier to negotiate as most people will wait longer for their property as long as they have secured their purchase.
--------------------------------------------------------------------------------------------------
Once Your Property is Launched on the Market – What to Expect
What happens now my property is live?
Once your property is live, enquiries and viewing requests may begin immediately. Activity can be steady or fast-moving depending on market conditions, pricing and buyer or tenant demand.
Why do some viewers rearrange or not attend?
This happens across every property we market. People occasionally reschedule, arrive early or late, or don’t attend due to last-minute changes. Sometimes viewers are managing lots of appointments for properties and simply get mixed up. This is completely normal and not a reflection of your property. Viewers are reminded of their appointment beforehand and can cancel through the Street app, by phone, by email, on social media however sometimes they still fail to let us know. It’s frustrating but still commonplace.
How are viewings managed?
All viewings are booked and tracked through our Street CRM system. Viewers receive confirmations and reminders, and we actively manage access and feedback to keep disruption to a minimum.
How will I be kept informed?
We’ll communicate with you in the way you’ve chosen — by email, phone, or a combination of both. Viewing confirmations, feedback and key updates will be provided in line with your preferences.
What if an offer or application changes?
Occasionally, buyers or applicants may change their position after viewing or even after making an offer. While this can feel frustrating, it’s a normal part of the process. Our experience allows us to manage this calmly, keep momentum, and refocus on securing the right outcome.
Is this a reflection of my property?
No. These situations happen across the market every day. Our role is to filter serious interest, guide buyers or applicants through their decision-making, and protect your position throughout.
What is Street CRM and why does it matter?
Street CRM allows us to track every enquiry, viewing, conversation and offer in one place. It ensures nothing is missed, allows us to chase feedback efficiently, and gives you confidence that your property is being managed professionally at all times.
What is Donald Ross's role during marketing?
Our role is to:
- Manage enquiries and viewings professionally
- Keep you informed and supported
- Advise you honestly and proactively
- Guide you confidently through to the right outcome
