Please note these numbers are for tenant’s emergencies only, if there is a call out which is NOT an emergency then you will be charged for this call out.

Gas Leak – If you smell Gas please contact TRANSCO immediately on 0800 111 999 and notify the office via This email address is being protected from spambots. You need JavaScript enabled to view it.

Water Leak that cannot be contained – please contact Darwin Johnstone Gas Services on 07793 486802 or call your Landlords Homecare Package Provider direct (details provided at sign up).

Water Leak that can be contained with basin – Please contact us within office hours on 01292 288358;

No Heating – please contact Darwin Johnstone Gas Services on 07793 486802 or call your Landlords Homecare Package Provider direct (details provided at sign up).

No Hot Water – please contact Darwin Johnstone Gas Services on 07793 486802 or call your Landlords Homecare Package Provider direct (details provided at sign up).

No Electricity – If you experience a power cut, simply call 105 for free. 105 is the new nationwide number that will put you through to your local electricity network operator - the company that manages the cables, wires and substations that bring electricity into local homes.

Locks/Keys Failure
Ayr Livingstone Locks -07817 647 402 / 01292 284033
Kilmarnock Securirty Locksmiths - 01563 540647

Roofing Repairs – John Telfers 07860 806601

Downloads

Complaints Procedures

Written Statement of Services

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